You are in charge of what Money Watchmen keeps. Each of these takes a minute, and none of them needs a phone call unless you want one. If you would rather talk to a person, call or text (833) 928-2480 (Mon – Sun, 8AM – 10PM ET) or email help@moneywatchmen.com.
Disconnect one bank or card
Go to Connected Accounts, find the institution, and press Remove. We show you exactly what will happen and ask you to confirm. Then, right away:
- we tell Plaid to disconnect that institution and we destroy the connection key we held (your bank login was never stored here);
- we stop watching those accounts;
- we delete the transactions and alerts we kept for that institution.
Your other institutions and your Money Watchmen account stay as they are. You can reconnect later; we start fresh from that day.
Delete your whole account
Go to Account Settings → Delete my account. Because this cannot be undone, we ask you to type a confirmation phrase and enter a fresh security code that we text (or email) to you at that moment. The moment you confirm:
- every institution is disconnected at Plaid and every connection key is destroyed;
- your transactions, accounts, alerts, answers, monthly summaries and Trusted Contacts are deleted;
- your name, mobile number and email are removed from your profile and all signed-in devices are signed out;
- your membership is cancelled and we send one final confirmation email;
- we stop all ordinary texts and emails.
We keep only what we must: proof of your text-message consent and opt-out, billing records (never a card number), the security audit trail, and a record that says the deletion happened. Those records hold no bank data. Our Privacy Policy lists them.
If you cannot sign in (lost phone, changed number), call or text (833) 928-2480. We will verify it is you and start the deletion for you; you will receive the same confirmation email.
Download a copy of your data
From Account Settings → Your data, press Export my data. We ask for a fresh security code, then give you a file with your profile, institutions, transactions, alerts and Trusted Contacts. Connection keys are never included.
Stop text messages, keep the service
Reply STOP to any text. We switch you to email for alerts and keep watching your accounts. Reply START to turn texts back on. Details are on the SMS consent page.
Ask us anything about your data
Questions about what we hold, a correction, or a request we have not listed: email help@moneywatchmen.com or call or text (833) 928-2480. We answer within a few business days and never ask for your bank password or a security code.
What Plaid keeps
Plaid is the service that connects your bank to Money Watchmen. Disconnecting here tells Plaid to end that connection. Plaid’s own retention is described in the Plaid End User Privacy Policy, and you can review or remove connections across all apps at my.plaid.com.